TOURIST RENTALS 2010 |
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TOURIST RENTALS 2010 |
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| RENTING RULES | |
| We would be very grateful if tenants could bear in mind the following rules and recommendations:
1. The renting of a holiday property is regulated by current Catalonia Tourism Legislation and, more specifically by Decree 53/94. 2. The reservation fee corresponds to 40% of the total rent, which can be paid by a bank transfer or directly at our offices. On picking up the keys, the tenants will pay the remaining amount of the rent and deposit. 3. The right of occupancy of the rented premises will commence from 4 p.m onwards, on the day of arrival and will end at 10 a.m. on the day of departure. The keys will be collected from our offices in L’Escala, at l’Av. Ave Maria 2. Our opening times, during the holiday season, are from 9 a.m to 1.15 p.m and from 4 p.m to 8 p.m. from Monday to Saturday, and in the mornings from 10 a.m to 1 p.m on Sundays and public holidays. We would ask you to kindly keep to these opening times so that we can attend to you appropriately. It is recommended that you inform us of your approximate time of arrival. 4. The guarantee deposit will be returned once the renting has been supervised. Between 9 a.m and 10 a.m on the morning of your departure, we will visit to check the premises. In the event that we are unable to visit, please could you return the keys at 10 a.m. Please leave the property and contents in the same conditions as you found them on your arrival 5. We would kindly ask you to replace any items of material or utensils (cutlery, crockery, glasses, for example), that get broken during your stay in the apartment or house. If the item is an important element of the accommodation the breakage must be reported to the agency. 6. The rental fee does not include the cleaning of the accommodation on the day of departure. Therefore we ask you to kindly leave the premises suitably clean and tidy. If for any reason this is not possible, please let us know so that we can hire the cleaning service, the cost of which will be charged to your account and in accordance with current rates. The hiring of this service should not be a pretext for not leaving the house as clean and tidy as possible with the material and kitchen utensils put away in the correct place. 7. Should you wish to leave the property before the arranged departure date and time, please let us know so that a time and place can be fixed for returning the keys. 8. The rental price includes water, electricity and gas consumption (if available). Regarding the latter, when the gas bottle is empty, you can pass by our offices to pick up a full one, at no extra charge. For reasons of safety, please close the valve on the gas bottle (if available) when the different elements that require gas are not being used. Concerning water and electricity consumption, please avoid excessive use of both, especially if the property has air-conditioning. 9. The rental fee does not include sheets, towels or tea towels. 10. Family pets are only allowed in the property when this has been authorized by the agency. In this case, the client is responsible for any disturbances an animal may cause (cleanliness, noise, damage, etc.). 11. In accommodation that forms part of an owners' association, the internal regulations, statutes or stipulated rules must be observed. 12. The tenants are obliged to respect the maximum capacity permitted per property. In the case of an Owners' Association with communal spaces (pool, tennis court, gardens), only persons staying at the property are permitted to use these facilities. 13. Taking any elements or items of furniture from the house or apartment outside is not permitted (tables or chairs, sofas, electrical equipment, etc.) with the exception of garden or terrace material or furniture. 14. As a prevention against the risk of theft, do not leave any personal objects outside the property (terrace or garden), and make sure that all external openings of doors and windows are securely closed when you leave the property or when there is unchecked coming and going of different people. The agency is not responsible for any objects stolen from the tenants. The insurance policy that covers this house/apartment only includes the property belonging to the owner. 15. We kindly ask you to avoid making any noise that could disturb the neighbours, especially after 10 p.m. 16. FINQUES GUANTER is available to provide you with any information you may need and help you during your stay If you find that there is something missing, or broken down, or if you have any complaints, please do not hesitate to contact us. We will try our best to solve any problems as soon as possible. Under no circumstances will FINQUES GUANTER be held responsible for any damage caused by external factors unrelated to the rented property. However, the agency is committed, at all times, to taking any action within its capabilities to solve a problem, or at least, minimize it 17. Finally, the reservation of a holiday property implies the acceptance, on the part of the client, of the regulations contained in this document. MANY THANKS |
